Meet The Team

OUR VETERINARIAN

Dr. Lisa Jividen joined Plateau Animal Hospital in July, 2012 after Dr. Ed Higgins retired from 21 years of private practice.

I was raised on a small farm in North Alabama which provided me the opportunity to care for a variety of animals. My father was a WWII veteran who instilled in me a tremendous amount of pride, honor, and sense of duty to my Country. Therefore, I eagerly joined the US Army Veterinary Corps while in school. After graduation I served my country for 3 years caring for the Military Working Dogs and Soldiers’ pets. After my service in the military I eagerly jumped at the opportunity to have a small animal practice in Crossville, TN.

OUR STAFF

Stephanie Hirst

Office Manager

I am a mother to 3 beautiful daughters, Ashleigh, Brooklyn, and Chloe.
We have one dog named Maddie, and two cats named Charlotte and Odin.
I grew up in southern Florida, but have lived in Crossville for the past 20 years. I have grown up around animals and have loved animals all my life. I can’t remember a time where animals have not been a part of it!
I absolutely love being a part of this PAH family and in my spare time I enjoy just spending time with my family and friends.

Donna (Dee) Ford

Lead Receptionist

Dee joined the PAH family in January of 2019. She has been in the customer service field her entire life. She is originally from New Jersey. She has one four legged baby Maggie. When she’s not at the clinic working she enjoys spending time with her family and cooking!

Jessica Mullins

Receptionist

I am the mother of two amazing children, and a pet parent to a cat named Susan. I am originally from Crossville and moved to Johnson City for college. I studied chemistry at ETSU and found that my real calling is customer service. I was a store manager for 8 years at a convenience store. I decided to move back to Crossville to be closer to my family. I didn’t realize I could be this happy with a job until I began working as a receptionist at PAH in August of 2019.

Myra Jackson

Receptionist

Myra lives in Grimsley with her son, Daniel, daughter, Rosalie, and boyfriend, William.

She began her customer service work with CVS Pharmacy, but her love for animals eventually led her to work at Pellissippi Veterinary Hospital in West Knoxville. After moving to Grimsley she continued her work in the veterinary industry with Plateau Animal Hospital.

She loves the quiet country life in Grimsley where every trip outdoors offers a first hand look at Tennessee wildlife. She also enjoys driving through the woods with her family on their side by side.

Casey Ann Aaron

Assistant Receptionist

Casey Ann resides in Crossville with her family which she loves dearly. She was raised in Athens, GA and worked for the University of Georgia Large Animal Hospital for 7 years as an emergency equine technician prior to moving here and starting a small animal career. She has a large 4-legged family that consist of 3 horses, 5 dogs and 3 cats. She also has a wonderful son Wade and Fiance Adam.

"I absolutely love my job and providing other families with care for their four legged loved ones. We are a family away from home here at PAH and when your loved one is with us, they are apart of it as well and treated as if they were ours."

Rebecca Whitehurst

Lead Technician

I am a born and raised Georgia girl. I recently moved up to the Crossville area in March 2018 to be closer to family. I graduated from Ogeechee Technical College in 2011 with my associate’s degree in Veterinary Technology and shortly after passed my VTNE to become a Licensed Veterinary Technician. I have worked in small animal medicine, emergency medicine, and orthopedic/neurological specialty medicine. I have one cat named Luna and one Dachshund named Piper. I love all animals, but my love for Dachshunds can’t be measured! On my free time I love to travel, read, and you’ll see me dressing up as my favorite characters at comic book conventions across the country.

Whitney Qualls

Technician

Whitney is a wife, mother, and licensed veterinary technician. She is a recent graduate of Chattanooga State Community College’s Veterinary Technician Program who loves to be around animals of all shapes and sizes. She and her family currently have four cats, four dogs, two cows, and a senior horse.
She has been interested in veterinary medicine for many years but only recently decided to go back to school and earn a degree in veterinary technology.
In Whitney’s spare time, she enjoys reading, coaching her son’s soccer team, and going on backpacking trips with her husband.

Ashley Dyer

Technician

Ashley has nearly 10 years of experience working in veterinary medicine, where she has continued to grow and learn as a technician. She has worked mostly in small animal practices. Ashley has a special interest in veterinary dentistry.

Ashley lives in Crossville with her husband, Jay, and her 2 children, Harper and Halen. They have 3 dogs- Tetley, Banjo, and Magoo.
In her spare time, she loves spending quality time with her family and her friends, kayaking, hiking, and traveling.

Ashley joined the PAH family in June 2019.

Wendy Parham

Kennel Manager

Wendy has been with our PAH family since 2015. She is our Kennel Manager. She has an amazing repour with all of our animals. She has been married for 20 years and has 3 beautiful children. One of whom who blessed her with a grandson. Wendy is also has a sassy little dog named Tinkerbell and a cat named Miss Kitty. When Wendy is not taking care of the animals, she enjoys supporting her son in his dirt bike competitions, cycling, hiking and spending quality time with her family.

HOSPITAL SECURITY

Sophie

Sophie has been a long term member of the staff and does a good job of overseeing the office.